ImpactCX Manual Quality Management
6.7#7 in call center quality management softwareFrom $15 a monthAndroidiOSWebAPI
VisitImpactCX Manual Quality Management vs Voxjar
What both publish
| Fact | ImpactCX Manual Quality Management | Voxjar |
|---|---|---|
| Coaching | Managers can use completed reviews to give feedback, recognize strong performance, identify skill gaps, and guide agents toward better outcomes. | Agents can receive timestamped coaching comments, daily performance summaries and workflows for disputing evaluations. |
| Company history | Eventide says it was founded in 1971 in Little Ferry, New Jersey, and created ImpactCX for enterprise contact centers and employee collaboration. | Voxjar says it started in 2015, exited its speech analytics business in 2021, and launched its AI-focused product in 2024 and beyond. |
| Founded | 1971 | LinkedIn lists Voxjar as founded in 2015. |
| Integrations | ImpactCX lists 100+ integrations and names Zoom, Microsoft Teams, Webex Calling, Mitel, and RingCentral among its employee collaboration integrations. | Listed integrations include Aircall, Amazon S3, Azure Blob, CallTrackingMetrics, Convoso, Dubber, Five9, Google Cloud Storage, Genesys Cloud, GoHighLevel, Microsoft Teams, SFTP, Slack, Sweet Relish, TrackDrive, Vicidial, Vonage and Ringba. |
| Intended users | The maker describes the product as designed for organizations that require human-led evaluation of calls, screen activity, and interaction details against QA standards and business policies. | The Enterprise plan is described for BPOs, agencies, and organizations with special requirements. |
| Purpose | Manual Quality Management helps supervisors and quality teams evaluate customer and employee interactions through a structured QA process. | Voxjar automates call monitoring and coaching, using AI to ingest, transcribe, and score interactions. |
| Security | The maker says security capabilities vary by product and deployment and may include GovCloud hosting, FIPS 140-2/3 options, HIPAA-supporting controls, and SOC-aligned practices. | Voxjar states that it maintains SOC 2 Type II, encrypts data in transit and at rest, offers optional PII redaction and does not train models on customer conversations, transcripts or evaluations. |
ImpactCX Manual Quality Management plans
- ImpactCXPriced on request
- ImpactCX AI$18 a month
- ImpactCX AI+$30 a month
- ImpactCX QM$15 a month
Voxjar plans
- BasicsFree
- QA Pro$90 a month
- EnterprisePriced on request
Pick ImpactCX Manual Quality Management if…
ImpactCX Manual Quality Management suits organizations with supervisors and quality teams conducting human-led reviews of calls, screen activity, and interaction details. It fits enterprise contact centers and employee collaboration environments that need customizable scorecards, coaching workflows, compliance reviews, and flexible deployment.
Pick Voxjar if…
Voxjar suits teams that want AI-assisted voice QA, call scoring, and coaching workflows. Its Enterprise plan is described for BPOs, agencies, and organizations with special requirements.