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| Fact | HeinOnline | JSTOR |
|---|---|---|
| Company size | LinkedIn places the company in the 51-200 employee range and shows about 59 employees. | LinkedIn lists JSTOR as a nonprofit with 201–500 employees and headquarters in New York, New York. |
| Documentation | Support materials include a searchable Knowledge Base, user guides, videos, LibGuides, blog updates, live demonstrations, phone support, and live chat. | The JSTOR help center provides end-user and administrator documentation, FAQs, tutorials, release notes and troubleshooting guidance. |
| Praise: support | Reviewers describe customer support as responsive and helpful, alongside extensive training resources. | The California Community College review rated user support 3 out of 4 and praised its detailed documentation, FAQs, webinars and multiple support channels. |
You want what its maker publishes above — check its page for the details.
JSTOR suits students, educators, librarians, and researchers looking for multidisciplinary scholarly content. It may also fit people who need tools to organize and annotate research materials.