Grypp Universal CoBrowse
6.4#16 in video customer support softwareAndroidiOSWebAPI
VisitGrypp Universal CoBrowse vs ScreenMeet Remote Support
ScreenMeet Remote Support
7.8#2 in screen sharing softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | Grypp Universal CoBrowse | ScreenMeet Remote Support |
|---|---|---|
| Company history | Grypp says it was founded in 2017. | The company says co-founders Ben Lilienthal and Eugene Abovsky began developing its platform-native approach in 2015. |
| Compliance | Grypp states that Universal CoBrowse is PCI DSS and HIPAA compliant. | The company states SOC 2 Type 2 and ISO 27001 certification plus GDPR compliance and EU-US Data Privacy Framework adherence. |
| Founded | 2017 | 2015 |
| Headquarters | Northampton, United Kingdom | United States |
| Integrations | The product offers a public API for embedding cobrowsing into existing workflows and can connect with an existing support stack. | Native one-click integrations are offered for ServiceNow, Salesforce Service Cloud and Tanium. |
| Purpose | Universal CoBrowse lets agents guide customers through webpages, forms, checkouts, account areas, and portals in real time. | Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. |
Grypp Universal CoBrowse plans
No prices published.
ScreenMeet Remote Support plans
- Remote Support—
- Contact Center Access$49 a month
- Contact Center Access/Remote$79 a month
- IT Help Desk/Virtual Tech Bar$99 a month
- Remote SupportPriced on request
Pick Grypp Universal CoBrowse if…
It suits contact-center IT and support teams helping customers complete browser-based tasks. It also fits organizations needing browser access without exposing a customer’s full desktop or other apps.
Pick ScreenMeet Remote Support if…
The product is aimed at IT leaders, platform owners, SecOps teams, and support agents who troubleshoot devices within ServiceNow, Salesforce, or Tanium workflows. It may suit teams needing unattended support and session documentation.