GovMetric CaseTracker
6.6#4 in complaint management softwareFrom £13,500 a yearWebAPI
VisitGovMetric CaseTracker vs SwiftCase Complaints Management
SwiftCase Complaints Management
5.9#13 in complaint management softwareFrom £650 a monthWebAPI
VisitWhat both publish
| Fact | GovMetric CaseTracker | SwiftCase Complaints Management |
|---|---|---|
| Headquarters | Oakham, Rutland, UK | United Kingdom |
| Implementation | The maker says most councils go live within 8–12 weeks with a dedicated project manager, configuration workshops and training. | The complaints page says most implementations go live within 4–6 weeks and include workflow setup, user training, and migration of open complaints. |
| Integrations | CaseTracker offers REST APIs and connectors for CRM, contact centre and BI platforms. | The maker lists pre-built integrations including Xero, Office 365, Slack, Microsoft Teams, Gmail, Dropbox, Google Drive, HubSpot, Sage, Twilio, Mailchimp, and DocuSign, and says it can connect to REST APIs. |
| Purpose | CaseTracker manages complaints, enquiries and other workflow-based cases for UK councils, housing providers and public services. | SwiftCase tracks complaints from acknowledgement to final response with automated DISP deadlines, root cause analysis, and regulatory reporting for UK financial services. |
| Security | The product page states that CaseTracker is ISO 27001 and Cyber Essentials Plus certified and uses AES-256 encryption, multi-factor authentication, and built-in business continuity and disaster recovery. | SwiftCase states that it is Cyber Essentials certified, uses UK data centres, encrypts stored data with AES-256 and connections with TLS 1.2+, and provides role-based access controls and audit logging. |
| Support | After launch, clients receive dedicated account management, service desk support, training refreshers and ongoing system updates. | All pricing plans include dedicated onboarding and configuration support; the pricing page also lists UK-based support, with plan-specific support options including email, priority email, phone, and optional 24/7 support. |
GovMetric CaseTracker plans
- Band A — 1 case type setup£8,750, paid once
- Band B — 1 case type setup£10,500, paid once
- Band A — 1 case type annual licence£13,500 a year
- Band B — 1 case type annual licence£17,500 a year
- Band C — 1 case type setup£19,750, paid once
- Band C — 1 case type annual licence£24,000 a year
SwiftCase Complaints Management plans
- Starter£650 a month
- Standard£1,400 a month
- Core£3,200 a month
- Growth£8,500 a month
- Scale£11,200 a month
- Enterprise£17,550 a month
Pick GovMetric CaseTracker if…
CaseTracker suits UK councils, housing providers and public services managing complaints and related case workflows. Its pre-configured regulator frameworks and reporting are relevant to organizations handling those complaint processes.
Pick SwiftCase Complaints Management if…
It suits UK financial services organizations that need complaint deadline management, regulatory reporting, and investigation workflows. Teams handling Financial Ombudsman referrals may value its chronological case export.