GovMetric CaseTracker
6.6#4 in complaint management softwareFrom £13,500 a yearWebAPI
VisitGovMetric CaseTracker vs Intelex Inspection Management
Intelex Inspection Management
7.0#1 in vaccine managementFrom $44 a yearAndroidiOSWebAPI
VisitWhat both publish
| Fact | GovMetric CaseTracker | Intelex Inspection Management |
|---|---|---|
| Founded | 2006 | 1992 |
| Headquarters | Oakham, Rutland, UK | Toronto, Ontario, Canada |
| Integrations | CaseTracker offers REST APIs and connectors for CRM, contact centre and BI platforms. | The platform has a REST API, and Intelex describes API connections with other systems as a way to share data and automate processes. |
| Purpose | CaseTracker manages complaints, enquiries and other workflow-based cases for UK councils, housing providers and public services. | Inspection Management helps organizations schedule, perform, and act on safety, quality, and environmental inspection findings in one platform. |
| Reporting | It provides regulator reports, dashboards and trend analysis, and case data can be exported or accessed through an API for BI tools such as Power BI and Tableau. | The product provides a data visualization dashboard and allows inspection data exports for reporting. |
| Security | The product page states that CaseTracker is ISO 27001 and Cyber Essentials Plus certified and uses AES-256 encryption, multi-factor authentication, and built-in business continuity and disaster recovery. | Intelex lists SOC 2 and SOC 3 reporting, EU GDPR compliance, HIPAA compliance, and ISO/IEC 27001:2022 certification. |
| Support | After launch, clients receive dedicated account management, service desk support, training refreshers and ongoing system updates. | The inspection product page describes onboarding and ongoing technical support via live chat, phone, and email ticketing. |
GovMetric CaseTracker plans
- Band A — 1 case type setup£8,750, paid once
- Band B — 1 case type setup£10,500, paid once
- Band A — 1 case type annual licence£13,500 a year
- Band B — 1 case type annual licence£17,500 a year
- Band C — 1 case type setup£19,750, paid once
- Band C — 1 case type annual licence£24,000 a year
Intelex Inspection Management plans
- Safety Essentials$44 a year
Pick GovMetric CaseTracker if…
CaseTracker suits UK councils, housing providers and public services managing complaints and related case workflows. Its pre-configured regulator frameworks and reporting are relevant to organizations handling those complaint processes.
Pick Intelex Inspection Management if…
You want what its maker publishes above — check its page for the details.