Genesys Workforce Engagement Management
7.5#2 in customer service gamification softwareAndroidiOSWebAPI
VisitGenesys Workforce Engagement Management vs Unity Contact Center
Unity Contact Center
6.2#15 in customer service gamification softwareWebWindows
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| Fact | Genesys Workforce Engagement Management | Unity Contact Center |
|---|---|---|
| Headquarters | Menlo Park, California, United States | Kakapo Systems says its headquarters are in London, United Kingdom. |
| Integrations | Genesys says AppFoundry offers more than 600 prebuilt apps and integrations from over 300 marketplace partners. | The Unity Contact Center portal can connect to Microsoft 365, Exchange, Gmail and Twitter; Kakapo also lists CRM integrations including Salesforce, Microsoft Dynamics, Zendesk, Zoho, Sugar CRM and Agile CRM. |
| Purpose | Genesys describes WEM as a suite of AI-powered capabilities for contact centre teams, integrated with its CCaaS solution. | Unity Contact Center combines inbound customer communications into an omnichannel platform for businesses. |
Genesys Workforce Engagement Management plans
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 4$240 a month
- Genesys Cloud 2 + Workforce Engagement Management add-on£28
- Genesys Cloud 1 + Workforce Engagement Management add-on£42
- Genesys Cloud CX 3$155
Unity Contact Center plans
No prices published.
Pick Genesys Workforce Engagement Management if…
WEM is intended for contact centre agents, supervisors, planners, and managers who need forecasting, scheduling, performance, quality, or reporting capabilities.
Pick Unity Contact Center if…
Unity Contact Center is aimed at small and medium businesses that need to manage inbound communications across several channels. It depends on the Cisco BroadSoft ACD platform.