Genesys Cloud Workforce Management
6.7#17 in capacity planning softwareFrom $155 a monthAndroidiOSWebAPI
VisitGenesys Cloud Workforce Management vs Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Sales
7.6#1 in supply chain management softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | Genesys Cloud Workforce Management | Microsoft Dynamics 365 Sales |
|---|---|---|
| Founded | 1990 | 1975 |
| Headquarters | 1302 El Camino Real, Suite 300, Menlo Park, California, United States | Redmond, Washington, USA |
| Integrations | Genesys says its AppFoundry marketplace offers over 600 apps and integrations, including CRM integrations such as Salesforce, ServiceNow, Microsoft Dynamics and Zendesk. | Microsoft documentation lists integrations with Microsoft Teams, Exchange Online, SharePoint, and LinkedIn Sales Navigator. |
Genesys Cloud Workforce Management plans
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
- Genesys Cloud CX 1 or CX 2 with WFM add-onPriced on request
Microsoft Dynamics 365 Sales plans
- Dynamics 365 Human Resources Self Service$4 a month
- Dynamics 365 Sales free trialPriced on request
- Dynamics 365 Sales free trial—
- Dynamics 365 Human Resources$135 a month
- Microsoft Relationship SalesPriced on request
- Dynamics 365 Sales Professional$65
Pick Genesys Cloud Workforce Management if…
It is intended for contact-center planners, forecasters, managers, and supervisors who need to align staffing with business goals and employee flexibility. It also suits teams needing schedule adherence and intraday capacity management.
Pick Microsoft Dynamics 365 Sales if…
You want what its maker publishes above — check its page for the details.