Genesys Cloud CX
8.8#1 in call center softwareFrom $75 a monthAndroidiOSWebAPI
VisitGenesys Cloud CX vs Whelp
What both publish
| Fact | Genesys Cloud CX | Whelp |
|---|---|---|
| Founded | Gartner lists Genesys as founded in 1990. | 2019 |
| Free plan | No | Yes |
| Headquarters | Menlo Park, California, United States | New York, United States |
| Integrations | Genesys advertises more than 600 turnkey applications and integrations from over 300 partners through AppFoundry. | Official integrations include Facebook, Instagram, WhatsApp, Telegram, Twilio, Shopify, Stripe, LINE, Viber, Salesforce, Webex, email, LiveChat and Amazon Connect. |
| Paid from | 75 | 29 |
| Rating on Apple App Store | 4.4 out of 5 from 373 ratings for Genesys Cloud Associate | 5.0 out of 5 from 1 rating. |
| Rating on G2 | 4.0 out of 5 from 1,580 reviews | 4.2 out of 5 from 3 reviews. |
Genesys Cloud CX plans
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
Whelp plans
- FreeFree
- Standard$29 a month
- Advanced$79 a month
- PremiumPriced on request
Pick Genesys Cloud CX if…
Genesys Cloud CX suits contact centers that need voice or omnichannel routing, workforce management and team collaboration. It also fits organizations coordinating AI governance across contact-center operations, service, IT and development teams.
Pick Whelp if…
Whelp suits businesses of different sizes that need shared customer conversations across social, messaging, email or voice channels. It is also suitable for teams wanting AI-assisted handling with human handoff, browser access and mobile agent apps.