Genesys Cloud CX
8.8#1 in call center softwareFrom $75 a monthAndroidiOSWebAPI
VisitGenesys Cloud CX vs Soclo
Soclo
8.1#3 in social media customer service softwareFrom £7.99 a monthFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | Genesys Cloud CX | Soclo |
|---|---|---|
| Certifications | Specific security certifications are not stated on the supplied pages. | Soclo says it has not completed SOC 2, ISO or other certifications and does not display those audit badges before completion. |
| Integrations | Genesys advertises more than 600 turnkey applications and integrations from over 300 partners through AppFoundry. | The Android listing names Square, SumUp, Zettle, Cal.com, Xero and HubRise integrations for sales, bookings and order data. |
| Rating on Apple App Store | 4.4 out of 5 from 373 ratings for Genesys Cloud Associate | No rating overview is shown because the app has not received enough ratings or reviews. |
| Rating on Google Play | 3.8 out of 5 from 156 reviews for Genesys Cloud Collaborate | The Google Play page shows no star rating or review count and lists 5+ downloads. |
| Security certifications | Genesys lists GDPR, HIPAA, FedRAMP, PCI DSS, ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, SOC 1 Type 2, SOC 2 Type 2 and SOC 3 Type 2 among its compliance programs. | Soclo says it does not claim SOC 2, ISO or other audit certifications until certification is complete. |
Genesys Cloud CX plans
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
Soclo plans
- FreeFree
- Starter£7.99 a month
- Pro£19.99 a month
- Business£49.99 a month
- Autonomy£99.99 a month
Pick Genesys Cloud CX if…
Genesys Cloud CX suits contact centers that need voice or omnichannel routing, workforce management and team collaboration. It also fits organizations coordinating AI governance across contact-center operations, service, IT and development teams.
Pick Soclo if…
Soclo is intended for small and medium businesses, including shops, trades, salons, hospitality businesses, agencies, estate agents, clinics and professional services. It may suit businesses that want content, advertising and publishing tools alongside bookings or payments.