Genesys Cloud CX
8.8#1 in call center softwareFrom $75 a monthAndroidiOSWebAPI
VisitGenesys Cloud CX vs SAS Customer Intelligence 360
SAS Customer Intelligence 360
6.1#15 in customer journey analytics softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | Genesys Cloud CX | SAS Customer Intelligence 360 |
|---|---|---|
| Founded | Gartner lists Genesys as founded in 1990. | 1976 |
| Headquarters | Menlo Park, California, United States | Cary, North Carolina, United States |
| Integrations | Genesys advertises more than 600 turnkey applications and integrations from over 300 partners through AppFoundry. | SAS Customer Intelligence 360 connects to cloud platforms, customer data platforms, CRM systems, analytics tools and marketing applications. |
Genesys Cloud CX plans
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
SAS Customer Intelligence 360 plans
- SAS Customer Intelligence 360Priced on request
Pick Genesys Cloud CX if…
Genesys Cloud CX suits contact centers that need voice or omnichannel routing, workforce management and team collaboration. It also fits organizations coordinating AI governance across contact-center operations, service, IT and development teams.
Pick SAS Customer Intelligence 360 if…
SAS Customer Intelligence 360 is aimed at marketers, campaign developers, digital marketers, and customer-experience professionals working across channels. It suits organizations needing audience, journey, decisioning, and analytics capabilities.