Genesys Cloud CX
8.8#1 in call center softwareFrom $75 a monthAndroidiOSWebAPI
VisitGenesys Cloud CX vs Qiscus
What both publish
| Fact | Genesys Cloud CX | Qiscus |
|---|---|---|
| Company reach | LinkedIn says Genesys serves more than 8,000 organizations worldwide. | LinkedIn says Qiscus originated in Singapore and serves companies across 18 countries and more than 250 million users. |
| Founded | Gartner lists Genesys as founded in 1990. | 2013 |
| Integrations | Genesys advertises more than 600 turnkey applications and integrations from over 300 partners through AppFoundry. | The integrations page names Salesforce, Zendesk, HubSpot, Freshdesk, CSAT, Slack, Teams, spreadsheets and Viber among supported connections. |
| Rating on Apple App Store | 4.4 out of 5 from 373 ratings for Genesys Cloud Associate | 3.9 out of 5 from 56 ratings |
| Rating on Capterra | 4.3 out of 5 from 269 reviews | 4.4 out of 5 from 7 reviews |
| Rating on Gartner Peer Insights | 4.6 out of 5 from 1,189 ratings | 4.3 out of 5 from 5 reviews |
Genesys Cloud CX plans
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
Qiscus plans
- Startup$115 a month
- Grow$270 a month
- EnterprisePriced on request
- Helpdesk EssentialPriced on request
- Helpdesk GroupPriced on request
- Omnichannel ChatPriced on request
Pick Genesys Cloud CX if…
Genesys Cloud CX suits contact centers that need voice or omnichannel routing, workforce management and team collaboration. It also fits organizations coordinating AI governance across contact-center operations, service, IT and development teams.
Pick Qiscus if…
Qiscus may suit customer service, sales and marketing, developer and IT, or operations teams handling several customer channels. Its routing, analytics and agent-assistance features are relevant to businesses managing shared conversations.