Genesys Cloud CX
8.8#1 in call center softwareFrom $75 a monthAndroidiOSWebAPI
VisitGenesys Cloud CX vs OpenScape Contact Center Enterprise
OpenScape Contact Center Enterprise
7.2#41 in call center softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | Genesys Cloud CX | OpenScape Contact Center Enterprise |
|---|---|---|
| Browser support | Chrome, current Microsoft Edge Chromium and supported Firefox releases have full support, while Safari lacks video chat, screen sharing, WebRTC phone, Background Assistant and recording playback. | Agent Portal Web supports Google Chrome, Mozilla Firefox, and Microsoft Edge. |
| Integrations | Genesys advertises more than 600 turnkey applications and integrations from over 300 partners through AppFoundry. | The V12 overview guide documents integrations for SAP ICI, Siebel CRM 7.8, IVR, VoiceXML, workforce management applications, and third-party screen-pop applications. |
Genesys Cloud CX plans
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
OpenScape Contact Center Enterprise plans
No prices published.
Pick Genesys Cloud CX if…
Genesys Cloud CX suits contact centers that need voice or omnichannel routing, workforce management and team collaboration. It also fits organizations coordinating AI governance across contact-center operations, service, IT and development teams.
Pick OpenScape Contact Center Enterprise if…
It suits organizations using supported OpenScape communications platforms that need to route customer contacts across channels. It may also fit teams that need browser-based agent and supervisor tools or IVR.