Genesys Cloud CX
8.7#2 in call center softwareFrom $75 a monthAndroidiOSWebAPI
VisitGenesys Cloud CX vs Infobip Conversations
Infobip Conversations
6.4#26 in whatsapp customer service softwareFrom $530 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Genesys Cloud CX | Infobip Conversations |
|---|---|---|
| Founded | Gartner lists Genesys as founded in 1990. | 2006 |
| Headquarters | Menlo Park, California, United States | London, United Kingdom |
| Integrations | Genesys advertises more than 600 turnkey applications and integrations from over 300 partners through AppFoundry. | The Infobip Exchange lists Salesforce, HubSpot, Jira, Shopify, and ServiceNow among its platforms and identifies Conversations as a cloud contact center capability. |
Genesys Cloud CX plans
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
Infobip Conversations plans
- AgentOS$530 a month
Pick Genesys Cloud CX if…
Genesys Cloud CX suits contact centers that need voice or omnichannel routing, workforce management and team collaboration. It also fits organizations coordinating AI governance across contact-center operations, service, IT and development teams.
Pick Infobip Conversations if…
It suits enterprise contact centers in retail, financial services, telecoms and healthcare. It is also suited to teams needing mobile, web and omnichannel agent access.