
Genesys Cloud CX
8.8#1 in call center softwareFrom $75 a monthAndroidiOSWebAPI
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| Fact | Genesys Cloud CX | HoduCC |
|---|---|---|
| Founded | Gartner lists Genesys as founded in 1990. | 2015 |
| Free plan | No | No |
| Headquarters | Menlo Park, California, United States | Ahmedabad, Gujarat, India |
| Integrations | Genesys advertises more than 600 turnkey applications and integrations from over 300 partners through AppFoundry. | The product page names Salesforce, Zoho, Zendesk and Freshdesk integrations, and describes WebPhone and Click-2-Call APIs for other applications. |
Genesys Cloud CX suits contact centers that need voice or omnichannel routing, workforce management and team collaboration. It also fits organizations coordinating AI governance across contact-center operations, service, IT and development teams.
You want what its maker publishes above — check its page for the details.