Freshservice
7.9#1 in hr case management softwareFrom $19 a monthAndroidiOSWebAPI
VisitFreshservice vs Moveworks
What both publish
| Fact | Freshservice | Moveworks |
|---|---|---|
| API | Freshservice exposes REST API operations for reading, adding, modifying and deleting service-desk data; pricing lists plan limits of 100, 200, 400 or 500 calls per minute. | The AI Assistant can be extended through the Conversations API. |
| Compliance | The pricing comparison lists GDPR and SOC 2 among the security features included across the four plans. | Its trust page lists ISO/IEC 27001, SOC 2 Type 2, GDPR, CCPA, FedRAMP, and other standards and programs. |
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | Listed integrations include Workday, ServiceNow, Salesforce, Slack, Microsoft Teams, Google Drive, and Jira. |
| Knowledge management | The platform provides a centralized knowledge base with AI assistance and usage insights. | It surfaces relevant answers and articles from an organization's knowledge base and identifies gaps where new articles may be needed. |
Freshservice plans
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
Moveworks plans
- Custom quotePriced on request
Pick Freshservice if…
Freshservice suits IT teams managing employee support, assets, and IT operations. It also describes service management for enterprise departments such as HR and Legal.
Pick Moveworks if…
Moveworks suits organizations seeking employee-facing knowledge search and workflow automation across enterprise systems. Its language support and access options may also suit distributed workforces.