Freshservice
7.9#1 in hr case management softwareFrom $19 a monthAndroidiOSWebAPI
VisitFreshservice vs Kissflow
What both publish
| Fact | Freshservice | Kissflow |
|---|---|---|
| AI | Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. | Its AI-powered workflows suggest workflows, automate repetitive tasks, provide decision insights, and adapt to business needs. |
| Compliance | The pricing comparison lists GDPR and SOC 2 among the security features included across the four plans. | The pricing page displays AICPA SOC 2, ISO 27001, GDPR, and HIPAA badges. |
| Free plan | No | No |
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | Kissflow lists 36+ no-code connectors, HTTP, REST, and SOAP support, and custom code for advanced connections. |
Freshservice plans
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
Kissflow plans
- KissflowPriced on request
Pick Freshservice if…
Freshservice suits IT teams managing employee support, assets, and IT operations. It also describes service management for enterprise departments such as HR and Legal.
Pick Kissflow if…
Kissflow suits process owners, IT business partners, enterprise architects, IT directors and business analysts looking to manage workflows across departments. It is also aimed at teams that want no-code workflow creation with IT administration and integration governance.