Freshservice
7.9#1 in hr case management softwareFrom $19 a monthAndroidiOSWebAPI
VisitFreshservice vs Itamite
What both publish
| Fact | Freshservice | Itamite |
|---|---|---|
| API | Freshservice exposes REST API operations for reading, adding, modifying and deleting service-desk data; pricing lists plan limits of 100, 200, 400 or 500 calls per minute. | REST API and webhooks are included in all plans, with plan-specific rate limits and documented OpenAPI 3.0 support. |
| Compliance | The pricing comparison lists GDPR and SOC 2 among the security features included across the four plans. | The product maps controls to NIS2, DORA, ENS High and ISO 27001; the security page says formal ISO 27001 certification is in process. |
| Free plan | No | No |
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | Native integrations listed include Slack, Teams, Jira, ServiceNow, Splunk, Sentinel and Elastic; the API page also describes Discord, Mattermost, Rocket.Chat and generic webhooks. |
Freshservice plans
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
Itamite plans
- Business€173 a year
- Professional€269 a year
- Enterprise€403 a year
- Sovereign / On-premPriced on request
Pick Freshservice if…
Freshservice suits IT teams managing employee support, assets, and IT operations. It also describes service management for enterprise departments such as HR and Legal.
Pick Itamite if…
You want what its maker publishes above — check its page for the details.