Freshchat
8.8#2 in live chat softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitFreshchat vs ReplyAgent
ReplyAgent
8.0#18 in live chat softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | Freshchat | ReplyAgent |
|---|---|---|
| Channels | Freshchat supports website and mobile-app chat, email, Facebook and Instagram messaging, SMS, WhatsApp, LINE, and Google Business Messages. | The platform lists WhatsApp, Instagram, Messenger, Telegram, SMS, voice calls, and web chat as channels. |
| Chat channels | omnichannel | omnichannel |
| Free plan | Yes | Yes |
| Headquarters | San Mateo, California, United States | Wilmington, Delaware, United States |
| Included agent seats | 10 | 5 |
| Integrations | Freshchat lists Shopify, Salesforce, Slack, Jira, and Five9 as featured integrations and says the Freshworks Marketplace has 1,000+ ready-to-install integrations. | Listed integrations include Baserow, Supabase, Cal.com, FireCrawl, n8n, Make.com, Meta CAPI, and ActiveCampaign. |
| Live agent chat | Yes | Yes |
| Mobile apps | Freshchat has iOS and Android apps that let agents respond, assign conversations, add private notes, resolve chats, and receive push notifications. | The company says its ReplyAgent app is available on the App Store and Google Play and is free with every plan. |
| Paid from | 19 | 19 |
| Support | Freshchat provides support through phone, live chat, email, community forums, and a knowledge base. | ReplyAgent says it typically replies to contact form messages within one business day. |
Freshchat plans
- FreeFree
- Growth$19 a month
- Pro$49 a month
- Enterprise$79 a month
ReplyAgent plans
- FreeFree
- Premium$19 a month
- Ignite$299 a month
- Enterprise$599 a month
- Agency accountFree
- Standard workspace$19 a month
Pick Freshchat if…
Freshchat suits teams that handle customer conversations across websites, apps, and messaging channels. Its free plan accommodates up to 10 agents, while paid tiers add features such as multilingual conversations and intelligent routing.
Pick ReplyAgent if…
It suits agencies and other organizations managing client workspaces and omnichannel messaging. Consultants, freelancers, enterprises, and franchises can use its white-label and role controls.