Freshchat
8.8#2 in live chat softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitFreshchat vs LooperChat
LooperChat
7.9#23 in live chat softwareFrom $30 a monthFree planAndroidiOSWebSelf-hosted
VisitWhat both publish
| Fact | Freshchat | LooperChat |
|---|---|---|
| Chat channels | omnichannel | website |
| Free plan | Yes | Yes |
| Headquarters | San Mateo, California, United States | United Kingdom |
| Integrations | Freshchat lists Shopify, Salesforce, Slack, Jira, and Five9 as featured integrations and says the Freshworks Marketplace has 1,000+ ready-to-install integrations. | LooperChat supports Model Context Protocol integrations, including custom MCP servers on the Business plan. |
| Live agent chat | Yes | Yes |
| Paid from | 19 | 30 |
| Security | Standalone Freshchat data stores are encrypted in transit and at rest, with controls audited under SOC 2, ISO 27001, ISO 27701, and Cyber Essentials Plus certifications. | The privacy policy says Transfon uses security measures to protect personal information and stored data from unauthorized access, alteration, disclosure, or destruction. |
| Support | Freshchat provides support through phone, live chat, email, community forums, and a knowledge base. | The pricing page lists community support for Free, email support for Basic, priority support for Business, and a dedicated support engineer for Enterprise. |
Freshchat plans
- FreeFree
- Growth$19 a month
- Pro$49 a month
- Enterprise$79 a month
LooperChat plans
- FreeFree
- Basic$30 a month
- Business$90 a month
- EnterprisePriced on request
Pick Freshchat if…
Freshchat suits teams that handle customer conversations across websites, apps, and messaging channels. Its free plan accommodates up to 10 agents, while paid tiers add features such as multilingual conversations and intelligent routing.
Pick LooperChat if…
You want what its maker publishes above — check its page for the details.