Freshchat
8.8#2 in live chat softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitFreshchat vs LiveTawk
What both publish
| Fact | Freshchat | LiveTawk |
|---|---|---|
| Chat channels | omnichannel | website |
| Free plan | Yes | Yes |
| Live agent chat | Yes | Yes |
| Paid from | 19 | 45 |
| Security | Standalone Freshchat data stores are encrypted in transit and at rest, with controls audited under SOC 2, ISO 27001, ISO 27701, and Cyber Essentials Plus certifications. | The site claims bank-level security with compliance and audit logging, without naming specific standards on the opened page. |
| Trial | The 14-day free trial provides instant access to the Enterprise plan and does not require a credit card. | The homepage offers a “Start Free Trial” option but does not state the trial duration. |
Freshchat plans
- FreeFree
- Growth$19 a month
- Pro$49 a month
- Enterprise$79 a month
LiveTawk plans
- FreeFree
- StarterFree
- Pro$45 a month
- Business$70 a month
Pick Freshchat if…
Freshchat suits teams that handle customer conversations across websites, apps, and messaging channels. Its free plan accommodates up to 10 agents, while paid tiers add features such as multilingual conversations and intelligent routing.
Pick LiveTawk if…
You want what its maker publishes above — check its page for the details.