Freshchat
8.8#2 in live chat softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitFreshchat vs Live Chat 3
Live Chat 3
7.0#61 in live chat software$24 one-timeAndroidiOSWebLinux
VisitWhat both publish
| Fact | Freshchat | Live Chat 3 |
|---|---|---|
| Chat channels | omnichannel | website |
| Free plan | Yes | No |
| Integrations | Freshchat lists Shopify, Salesforce, Slack, Jira, and Five9 as featured integrations and says the Freshworks Marketplace has 1,000+ ready-to-install integrations. | The maker lists SMS integrations with Twilio, Plivo and Nexmo, plus a built-in click-to-chat feature for WhatsApp. |
| Live agent chat | Yes | Yes |
| Mobile apps | Freshchat has iOS and Android apps that let agents respond, assign conversations, add private notes, resolve chats, and receive push notifications. | Native iOS and Android apps are included with the license and communicate through the customer's server. |
| Support | Freshchat provides support through phone, live chat, email, community forums, and a knowledge base. | The maker says it offers support through a contact form, usually responds within 24 hours, and has an average support rating of 4.9 out of 5 stars. |
Freshchat plans
- FreeFree
- Growth$19 a month
- Pro$49 a month
- Enterprise$79 a month
Live Chat 3 plans
- Live Chat 3$24, paid once
Pick Freshchat if…
Freshchat suits teams that handle customer conversations across websites, apps, and messaging channels. Its free plan accommodates up to 10 agents, while paid tiers add features such as multilingual conversations and intelligent routing.
Pick Live Chat 3 if…
You want what its maker publishes above — check its page for the details.