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FirstWave opEvents vs PagerDuty

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PagerDuty

8.3#1 in on-call scheduling softwareFrom $21 a month
Free planAndroidiOSWebAPI
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What both publish

FactFirstWave opEventsPagerDuty
Founded20042009
HeadquartersSurfers Paradise, Queensland, AustraliaSan Francisco, California, United States
IntegrationsThe product page names opCharts and says opEvents can create or update ITSM tickets, send email, trigger webhooks, or execute command-line actions.PagerDuty advertises more than 750 integrations and lists monitoring, cloud, ITSM, collaboration, security, and developer tools.
Intended usersThe product page identifies NOC and operations teams, network engineers, and IT management as user groups.PagerDuty says its platform serves developers, reliability engineers, customer success, security, and C-suite teams.

FirstWave opEvents plans

  • opEvents licencePriced on request

PagerDuty plans

  • FreeFree
  • Incident Management FreeFree
  • Professional annual$21 a month
  • Professional monthly$25 a month
  • Business annual$41 a month
  • PD Reliability Platform Starter$2,800 a year

Pick FirstWave opEvents if…

opEvents is aimed at NOC and operations teams, network engineers, and IT management handling event streams and escalations. It may suit organizations prepared to use a self-hosted system requiring NMIS 9 and a licence.

Pick PagerDuty if…

PagerDuty suits teams responsible for incident response, including developers, reliability engineers, customer success, and security teams. Its mobile app may be useful to responders who need incident context and schedule controls on iOS or Android.

Charts they share