EverAfter
7.4#1 in customer success softwareFrom $200 a monthFree planWeb
VisitEverAfter vs SmartKarrot
SmartKarrot
6.3#3 in customer success platforms for saasFrom $15,000 a yearWebAPI
VisitWhat both publish
| Fact | EverAfter | SmartKarrot |
|---|---|---|
| Headquarters | EverAfter’s CCPA notice lists its mailing address as Yigal Alon 82, Tel Aviv, Israel. | Dallas, USA |
| Integrations | The integrations page lists Salesforce, HubSpot, Gainsight, Planhat, Zendesk, Intercom, Google Drive, Tableau, Mixpanel, Gong, Outlook, and Google Calendar, among others. | The pricing page says the plans support third-party integrations and lists CRM, email and calendar, financial system, and customer ticketing system integration categories. |
| Product | EverAfter provides a branded customer-facing portal for onboarding, adoption, QBRs, and renewals, with or without a customer success manager. | SmartKarrot describes itself as an intelligent customer success platform delivered as software as a service for B2B organizations. |
| Security | EverAfter says it undergoes periodic penetration testing and encrypts data at rest and in transit. | The privacy policy says SmartKarrot uses administrative, technical, personnel, and physical safeguards and TLS encryption when transmitting sensitive information. |
| Support | The pricing page says a dedicated Customer Success Manager is available from kickoff through every stage of the customer journey. | The pricing comparison lists email-based support for Basic, dedicated customer success managers for Growth and Pro, and premium support for Enterprise. |
EverAfter plans
- FreeFree
- Subscription$200 a month
- Subscription plans$200 a month
- Customized pricingPriced on request
- Custom planPriced on request
SmartKarrot plans
- Basic$15,000 a year
- EnterprisePriced on request
- GrowthPriced on request
- ProPriced on request
Pick EverAfter if…
EverAfter suits teams that want a branded customer space for onboarding, adoption, renewals, or training. Its free plan is aimed at teams serving up to 20 customers.
Pick SmartKarrot if…
It is aimed at B2B customer success and key account management teams responsible for onboarding, product adoption, retention and growth. It may suit organizations that want customer health monitoring, standardized playbooks and automated follow-up activity.