Eckoh Secure Call Recording
6.0#9 in call recording softwareWebSelf-hosted
VisitEckoh Secure Call Recording vs MiaRec
What both publish
| Fact | Eckoh Secure Call Recording | MiaRec |
|---|---|---|
| Conversation analytics | The brochure describes searchable keywords, sentiment heatmaps and flagged moments across recordings and transcripts. | Conversation Analytics transcribes, summarizes, and analyzes every customer conversation for sentiment and actionable insights. |
| Headquarters | LinkedIn lists Hemel Hempstead, Hertfordshire as headquarters and also shows an Omaha, Nebraska location. | Silicon Valley |
| Integrations | The product page names Genesys, Cisco, Avaya, Twilio, and Amazon Connect as telephony connections. | Native integrations include Cisco Webex Calling, Cisco Webex Contact Center, Microsoft Teams, Five9, NICE CXone, RingCentral, and Twilio. |
| Rating on G2 | 0 out of 5 from 0 reviews | 5.0 out of 5 from 1 review |
| Security controls | Listed controls include multifactor authentication for administrators, TLS 1.2, network segmentation, web-application firewalls, intrusion detection and penetration testing. | The security program lists auto-redaction, role-based access with audit logs, encrypted files, vulnerability monitoring, and penetration testing. |
| Sentiment | On-demand transcription helps users spot customer pain points without listening to thousands of calls. | MiaRec provides overall, agent, and customer sentiment scores with written explanations. |
Eckoh Secure Call Recording plans
- Custom quotePriced on request
- Secure Call RecordingPriced on request
MiaRec plans
- Essentials$25 a month
- Professional$35 a month
- Enterprise$50 a month
Pick Eckoh Secure Call Recording if…
Eckoh positions Secure Call Recording for global contact centers, enterprises, and service providers that need to capture and analyze calls while redacting sensitive information. Its stated cost caveat makes smaller contact centers worth considering carefully.
Pick MiaRec if…
MiaRec is intended for contact centers, teams adopting AI, and leaders seeking an organization-level view of customer conversations. It may suit organizations that need call analysis, quality workflows, or post-call follow-up.