eCase
5.4#17 in complaint management softwareWebAPI
VisiteCase vs GovMetric CaseTracker
GovMetric CaseTracker
6.6#4 in complaint management softwareFrom £13,500 a yearWebAPI
VisitWhat both publish
| Fact | eCase | GovMetric CaseTracker |
|---|---|---|
| Certifications | Fivium says it has attained ISO 9001, ISO 14001, ISO 27001, and Cyber Essentials Plus certifications. | GovMetric states that it holds ISO 27001, Cyber Essentials and Cyber Essentials Plus certifications. |
| Headquarters | London, United Kingdom | Oakham, Rutland, UK |
| Hosting and encryption | eCase states that data is stored in UK government-approved datacentres, encrypted at rest, and encrypted in transit using TLS 1.2. | CaseTracker is SaaS on AWS, with data stored and processed in the EU/UK (Ireland) and encrypted at rest and in transit. |
| Integrations | eCase Sync integrates with Microsoft Office and Google Docs to upload saved documents and manage version control. | CaseTracker offers REST APIs and connectors for CRM, contact centre and BI platforms. |
| Purpose | eCase manages complaints and other correspondence cases for UK public sector organisations, including FOI, SAR, parliamentary questions, and ministerial correspondence. | CaseTracker manages complaints, enquiries and other workflow-based cases for UK councils, housing providers and public services. |
| Reporting | Live dashboards and reports show case progress and help identify patterns and bottlenecks. | It provides regulator reports, dashboards and trend analysis, and case data can be exported or accessed through an API for BI tools such as Power BI and Tableau. |
eCase plans
- eCasePriced on request
GovMetric CaseTracker plans
- Band A — 1 case type setup£8,750, paid once
- Band B — 1 case type setup£10,500, paid once
- Band A — 1 case type annual licence£13,500 a year
- Band B — 1 case type annual licence£17,500 a year
- Band C — 1 case type setup£19,750, paid once
- Band C — 1 case type annual licence£24,000 a year
Pick eCase if…
eCase suits UK public sector teams managing complaints, FOI and SAR requests, and related correspondence. It is designed for organisations needing routed workflows, audit trails, reporting, and controlled access.
Pick GovMetric CaseTracker if…
CaseTracker suits UK councils, housing providers and public services managing complaints and related case workflows. Its pre-configured regulator frameworks and reporting are relevant to organizations handling those complaint processes.