Dimension Labs
6.7#5 in customer success analytics softwareFrom $999 a monthFree planWebAPISelf-hosted
VisitDimension Labs vs Muntri
What both publish
| Fact | Dimension Labs | Muntri |
|---|---|---|
| Integrations | The maker says its Universal API can connect conversational data sources and that integrations include one-click connections or API endpoints. | Named integrations include Salesforce, HubSpot, Gong, Slack, Google Workspace, Zoom, Outlook, Microsoft Teams, LinkedIn, Outreach, Snowflake, Stripe, Zendesk, and Segment. |
| Security | The maker lists SOC 2 and ISO 27001 compliance, GDPR and CCPA compliance, PII redaction, penetration testing and data deletion. | Muntri says each customer organization gets a dedicated database and that data is encrypted in transit and at rest, with role-based access controls, revocable short-lived tokens, and network isolation. |
Dimension Labs plans
- ExploreFree
- Discover$999 a month
- Prove$2,999 a month
- Scale$6,999 a month
- EnterprisePriced on request
Muntri plans
- Practice Arena freeFree
- Practice Arena$299 a month
- Starter$599 a month
- Growth$1,799 a month
- Business$4,999 a month
- EnterprisePriced on request
Pick Dimension Labs if…
It suits Sales, CX and Support, Customer Success, Product, and Data and Analytics teams investigating how customer conversations relate to business results. The Enterprise tier is positioned for Fortune 500 and large enterprise organizations.
Pick Muntri if…
Muntri suits revenue teams that want pipeline, forecasting, customer support, and related workflows in one system. Its plans span small teams through 500 users, with an Enterprise option for unlimited users.