Dialpad WFM
6.6#12 in call center workforce management softwareAndroidiOSWebAPI
VisitDialpad WFM vs HiveDesk Contact Center WFM
HiveDesk Contact Center WFM
7.7#2 in call center workforce management softwareFrom $5 a monthiOSWebAPIExtension
VisitWhat both publish
| Fact | Dialpad WFM | HiveDesk Contact Center WFM |
|---|---|---|
| Company headquarters | Dialpad's primary headquarters is listed at San Ramon, California, United States. | LinkedIn lists headquarters at 9931 Corporate Campus Dr., Suite 1400, Louisville, Kentucky 40223, United States. |
| Company legal name | The legal entity is Dialpad, Inc. | The privacy policy identifies the operator as Scalable Ventures, LLC. |
| Company size | LinkedIn lists Dialpad in the 1,001–5,000 employee range. | LinkedIn lists HiveDesk as a privately held company with 11–50 employees. |
| Founded | Dialpad was founded in 2011. | 2011 |
| Headquarters | San Ramon, California, USA | Louisville, Kentucky, United States |
Dialpad WFM plans
- Dialpad WFMPriced on request
HiveDesk Contact Center WFM plans
- HiveDesk$5 a month
- Monthly$5 a month
- Annual example (10 users)$600 a year
Pick Dialpad WFM if…
Dialpad WFM suits contact centers that need demand forecasts, shift scheduling, and agent performance tracking. It is available to Dialpad users and as a standalone product.
Pick HiveDesk Contact Center WFM if…
It suits inbound call centers, BPO operations, and remote or hybrid contact center teams that need shift scheduling and adherence tracking. Teams needing direct ACD or omnichannel routing integration should note that it is not provided.