Desku AI Chatbot Builder
8.5#11 in chatbot buildersFrom $39 a monthFree planAndroidiOSWebAPI
VisitDesku AI Chatbot Builder vs Voiceflow
What both publish
| Fact | Desku AI Chatbot Builder | Voiceflow |
|---|---|---|
| AI bot generation | Yes | Yes |
| Deployment channels | multichannel | multichannel |
| Documentation | The help center organizes guides for setup, notifications, features, ticket automation, Eva AI, integrations, custom apps and JavaScript SDK/public API. | Documentation includes quickstarts, API reference, deployment guides, widgets, telephony, SMS, testing, analytics and billing material. |
| Extensibility | Desku documents custom apps that display third-party data such as client, revenue or order details on ticket, contact and chat pages. | Agents can call REST APIs, custom Functions and Model Context Protocol servers in addition to native integrations. |
| Founded | A company-data listing reports Desku.io was founded in 2022; LinkedIn's profile opened here does not display a founding year. | 2019 |
| Human handoff | The chatbot can escalate conversations to human agents and transfer them to live chat. | Yes |
| Integrations | Desku lists Shopify, WooCommerce, Ecwid, Magento, Shopline, WhatsApp, Instagram, Facebook Messenger, Zapier, Slack and email via IMAP/SMTP among its integrations. | Native connectors include Zendesk, Salesforce, HubSpot, Shopify, Airtable, Google Sheets, Gmail and Twilio. |
| Knowledge-base answers | Yes | Yes |
| License | Desku is a cloud subscription service with a limited, revocable business-use license; the terms prohibit resale and reverse engineering, and no open-source license is stated. | Voiceflow, Inc.'s terms grant a revocable, nonexclusive service license and restrict copying and reverse engineering, indicating the hosted product is proprietary. |
| Product | Desku describes its AI Chatbot Builder as a visual, no-code tool for creating, training and deploying customer support chatbots. | Voiceflow is a platform for building, testing, deploying, and monitoring chat and voice agents across channels and languages. |
| Rating on G2 | 4.8 out of 5 from 31 reviews. | 4.5 out of 5 from 115 reviews. |
| Rating on Trustpilot | 4.6 out of 5 from 38 reviews. | 4.1 out of 5 from 15 reviews. |
Desku AI Chatbot Builder plans
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
Voiceflow plans
- StarterFree
- Agencies & PartnersFree
- Pro$120 a month
- Business$500 a month
- Pro$972 a year
- EnterprisePriced on request
Pick Desku AI Chatbot Builder if…
It suits teams that need to automate customer replies while retaining the option to assign conversations to human agents. The multichannel inbox and mobile app may fit teams working across social comments and other conversations.
Pick Voiceflow if…
Voiceflow is presented for CX and support leaders, engineers, enterprise teams, and agencies or partners building agents for clients. It may suit teams that need agents across voice and chat channels, integrations, and evaluation tools.