Desk365
8.7#2 in help desk softwareFrom $12 a monthFree planAndroidiOSWebAPI
VisitDesk365 vs SmartSuite Enterprise Service Desk
SmartSuite Enterprise Service Desk
7.5#19 in it sla management softwareFrom $15 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Desk365 | SmartSuite Enterprise Service Desk |
|---|---|---|
| API | Desk365 exposes a REST API v3 documented with OpenAPI and authenticated by an API key in the Authorization header. | The REST API can retrieve, read, update, and delete solution data, while webhooks can deliver events to external systems. |
| API limits | The Standard plan permits 100 API calls per hour; Plus and Premium permit 50 calls per minute. | The documented API rate is 5 requests per second per user, falling to 2 requests per second after the allowance is exceeded; requests above 125% of the monthly allowance are denied. |
| Company | The footer identifies Kani Technologies Inc. as the company holding the Desk365 copyright. | SmartSuite says it was founded by Jon Darbyshire, Tara Darbyshire, and Peter Novosel; its about page does not state a founding year or headquarters. |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | SmartSuite lists native connections for Salesforce, Gmail, Intercom, Google Drive, Google Sheets, Slack, Jira Cloud, Box, HubSpot, Google Maps, Twilio, Dropbox, Microsoft Teams, OneDrive, Outlook and Google Calendar. |
| Licence | The terms identify Desk365 as proprietary software owned by Kani Technologies Inc. and grant limited, revocable access. | The terms grant a non-exclusive, non-transferable right to use the hosted service during the subscription term and identify SmartSuite technology as proprietary. |
| Rating on Capterra | 4.9 out of 5 from 12 reviews. | 5.0 out of 5 from 26 reviews |
| Rating on G2 | 4.9 out of 5 from 32 reviews. | 4.6 out of 5 from 90 reviews |
Desk365 plans
- FreeFree
- Free PlanFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- AI Agent add-on$50, paid once
SmartSuite Enterprise Service Desk plans
- Team$15 a month
- Professional$32 a month
- EnterprisePriced on request
- SignaturePriced on request
Pick Desk365 if…
Desk365 may suit support or IT teams that need ticket handling across several channels alongside asset and approval workflows. Its free plan is described as suitable for solopreneurs or personal projects, up to 50 tickets per month.
Pick SmartSuite Enterprise Service Desk if…
It suits organizations that want a shared portal and workflows for internal service requests across departments. The listed capabilities also fit teams needing approval records, SLA tracking, and configurable routing.