Desk365
8.7#2 in help desk softwareFrom $12 a monthFree planAndroidiOSWebAPI
VisitDesk365 vs Kayako
What both publish
| Fact | Desk365 | Kayako |
|---|---|---|
| Founded | Desk365 says it was founded in 2020 to build a cloud-based customer service platform. | 2001 |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | Kayako lists Salesforce, Slack, Microsoft Teams, WhatsApp, Shopify, Stripe, Chargebee, Jira, GitHub, LaunchDarkly, and Zapier integrations. |
| Intended users | Desk365 says its free plan supports up to 50 tickets monthly and is ideal for solopreneurs or personal projects. | Kayako says it serves businesses from startups and Fortune 100 companies to charities and governments. |
| Product | Desk365 describes itself as an AI-powered helpdesk for customer support and IT, combining tickets, assets, Microsoft Teams, and AI agents in one workspace. | Kayako describes itself as an AI help desk and customer support platform. |
Desk365 plans
- FreeFree
- Free PlanFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- AI Agent add-on$50, paid once
Kayako plans
- Kay AI Agent$1, paid once
- Kayako OnePriced on request
Pick Desk365 if…
Desk365 may suit support or IT teams that need ticket handling across several channels alongside asset and approval workflows. Its free plan is described as suitable for solopreneurs or personal projects, up to 50 tickets per month.
Pick Kayako if…
Kayako suits businesses that need a shared support queue, ticket handling, help content, automation, or AI-assisted case resolution. Its stated customer range includes startups, large companies, charities, and governments.