Desk365
8.7#2 in help desk softwareFrom $12 a monthFree planAndroidiOSWebAPI
VisitDesk365 vs Kapture CX
Kapture CX
5.3#99 in help desk softwareAPI
VisitWhat both publish
| Fact | Desk365 | Kapture CX |
|---|---|---|
| Founded | Desk365 says it was founded in 2020 to build a cloud-based customer service platform. | 2014 |
| Free plan | Yes | No |
| Headquarters | Union City, California, USA | Bengaluru, Karnataka, India |
Desk365 plans
- FreeFree
- Free PlanFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- AI Agent add-on$50, paid once
Kapture CX plans
- Custom—
Pick Desk365 if…
Desk365 may suit support or IT teams that need ticket handling across several channels alongside asset and approval workflows. Its free plan is described as suitable for solopreneurs or personal projects, up to 50 tickets per month.
Pick Kapture CX if…
It suits organizations seeking API-based customer service with shared inbox, SLA, help-center, automation, and AI capabilities. Teams should be prepared to discuss custom pricing.