Desk365
8.7#2 in help desk softwareFrom $12 a monthFree planAndroidiOSWebAPI
VisitDesk365 vs Intercom
What both publish
| Fact | Desk365 | Intercom |
|---|---|---|
| Founded | Desk365 says it was founded in 2020 to build a cloud-based customer service platform. | 2011 |
| Free plan | Yes | No |
| Headquarters | Union City, California, USA | San Francisco, California, United States |
Desk365 plans
- FreeFree
- Free PlanFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- AI Agent add-on$50, paid once
Intercom plans
- Essential$19 a month
- Advanced$85 a month
- Expert$132 a month
- Fin AI Agent$0.99, paid once
- Fin AI Agent with existing helpdesk$0.99, paid once
- Fin Voice$1.99, paid once
Pick Desk365 if…
Desk365 may suit support or IT teams that need ticket handling across several channels alongside asset and approval workflows. Its free plan is described as suitable for solopreneurs or personal projects, up to 50 tickets per month.
Pick Intercom if…
Intercom suits businesses supporting customers through websites, apps, or product experiences, especially teams that want AI answers alongside agent chat. Advanced and Expert include free Lite seats, while Expert lists SSO, identity management, and HIPAA support.