Desk365
8.7#2 in help desk softwareFrom $12 a monthFree planAndroidiOSWebAPI
VisitDesk365 vs Help Scout
Help Scout
7.9#20 in help desk softwareFrom $25 a monthFree planAPI
VisitWhat both publish
| Fact | Desk365 | Help Scout |
|---|---|---|
| Founded | Desk365 says it was founded in 2020 to build a cloud-based customer service platform. | 2011 |
| Free plan | Yes | Yes |
| Knowledge base | Knowledge-base articles are created with a visual editor and published through a self-service portal. | Docs sites create searchable and branded help centers or knowledge bases. |
Desk365 plans
- FreeFree
- Free PlanFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- AI Agent add-on$50, paid once
Help Scout plans
- FreeFree
- Standard$25 a month
- Plus$45 a month
- Pro$75 a month
- AI Answers Add-on$0.75, paid once
Pick Desk365 if…
Desk365 may suit support or IT teams that need ticket handling across several channels alongside asset and approval workflows. Its free plan is described as suitable for solopreneurs or personal projects, up to 50 tickets per month.
Pick Help Scout if…
Help Scout may suit teams that handle customer conversations across several channels and want a shared Inbox, help center, and workflow tools. Its free plan provides a small starting setup, while paid plans offer higher Inbox limits and additional capabilities.