DealerClick CRM
6.4#6 in auto dealer softwareAndroidiOSWeb
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| Fact | DealerClick CRM | DealersCloud CRM |
|---|---|---|
| Lead routing | Lead assignment options include round-robin rotation, source-based routing, vehicle-interest matching, returning-customer routing, and manager escalation for VIP leads. | Round-robin assignment groups can automatically move untouched leads to the next salesperson. |
| Mobile access | DealerClick says its mobile app lets salespeople search contacts, log calls and texts, complete credit applications with e-signature capture, and check inventory from a phone or tablet. | Mobile app access is included on every plan, and the DealersCloud app is available on the Apple App Store and Google Play. |
| Privacy | DealerClick's privacy policy says it cannot guarantee absolute security of personal data and notes that data may be processed outside the user's jurisdiction. | The trust page says DealersCloud supports CCPA and GDPR requests and never sells dealership or end-customer data. |
| Security | DealerClick says its mobile management supports SMS and email securely over any network with end-to-end encryption; its privacy policy says it cannot guarantee absolute security. | DealersCloud states that it operates a SOC 2-aligned security program with a 99.9% uptime SLA, encryption, role-based access controls and multi-tenant isolation. |
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DealerClick CRM suits independent auto, RV, and powersports dealerships, including those using varied sales, leasing, or rent-to-own models. It is aimed at businesses using DealerClick’s dealership management modules.
It suits independent dealerships that want to manage lead intake and follow-up alongside broader dealership operations. Its stated customer range includes single-lot businesses, multi-rooftop groups and Buy Here Pay Here operations.