CX Impact
7.5#1 in customer journey mapping softwareFree planFree planWebLinuxmacOSSelf-hosted
VisitCX Impact vs Smaply
What both publish
| Fact | CX Impact | Smaply |
|---|---|---|
| Integrations | Installation is documented for Codex, Claude Code, OpenCode, and DeepSeek Harness. | Smaply lists integrations and embeds including Qualtrics, Tableau, Monday.com, OneDrive, Google Docs, SharePoint, Google Sheets, Linear, Trello, Azure DevOps, Asana, and Jira. |
| Support | The maker links to GitHub documentation, releases, and an issue reporting page. | Free and Repository plans include self-service helpdesk support; Framework includes helpdesk and email support with a stated 24-hour response time. |
CX Impact plans
- CX ImpactFree
- Open-source projectFree
Smaply plans
- FreeFree
- Repository$38 a month
- Framework$67 a month
- Governance$96 a month
Pick CX Impact if…
CX Impact is aimed at product managers, analysts, designers, and service teams who use AI agents to turn supplied material into process or customer maps. It may suit users who want editable outputs and exports rather than a visual editor.
Pick Smaply if…
Smaply is aimed at organizations and teams doing service design, customer-experience work, research, or journey management. It may suit teams that need collaborative mapping alongside research and metrics.