CX Impact
7.5#1 in customer journey mapping softwareFree planFree planWebLinuxmacOSSelf-hosted
VisitCX Impact vs IteroJM
What both publish
| Fact | CX Impact | IteroJM |
|---|---|---|
| Support | The maker links to GitHub documentation, releases, and an issue reporting page. | Starter includes Community Support, Pro includes Priority Support, and Enterprise lists Custom Contacts. |
CX Impact plans
- CX ImpactFree
- Open-source projectFree
IteroJM plans
- StarterFree
- Pro$49 a month
- Enterprise$79 a month
Pick CX Impact if…
CX Impact is aimed at product managers, analysts, designers, and service teams who use AI agents to turn supplied material into process or customer maps. It may suit users who want editable outputs and exports rather than a visual editor.
Pick IteroJM if…
IteroJM suits product, customer experience, and service design teams that want to connect journey maps with research and metrics. The free Starter tier is a small-scale option for a workspace needing one map, persona, metric, and manager seat.