Custellence
6.8#5 in customer journey mapping softwareFrom $1,999 a yearFree planWeb
VisitCustellence vs Milkymap
What both publish
| Fact | Custellence | Milkymap |
|---|---|---|
| Headquarters | Stockholm, Sweden | Boekel, Netherlands |
| Integrations | Custellence describes linking maps or cards to tools including Google, Microsoft, Slack, Jira, Trello, and Asana using workflow links. | The FAQ names customer feedback, CRM systems, and analytics tools as supported kinds of data sources. |
| Mapping | The product supports customer journey maps and service blueprints, which users can start from a template or create from scratch. | Galaxy lets users create, edit, and analyze journey maps and collaborate across teams. |
| Security | Custellence states that it completed a SOC 2 Type II audit and makes the detailed report available to customers upon request. | The privacy policy says Milkymap cannot guarantee absolute security and that personal data may be transferred to and processed in the Netherlands. |
| Support | The homepage says customers receive support from real people with replies within 24 hours, and Enterprise includes priority support and customer experience coaching. | Milkymap says it provides training resources, tutorials, customer service, and product demos. |
Custellence plans
- Free ForeverFree
- Free ForeverFree
- Collaborate$199 a month
- Collaborate$1,999 a year
- EnterprisePriced on request
Milkymap plans
- Satellite FreeFree
- Satellite Pro€9 a month
- Galaxy Business€39 a month
- Galaxy EnterprisePriced on request
Pick Custellence if…
Custellence suits customer experience and journey managers who need to map customer interactions and collaborate with colleagues. Its audience includes teams in financial services, insurance, and medtech.
Pick Milkymap if…
Milkymap may suit consultants, contractors, and teams in automotive, healthcare, retail, B2B, telecom, and government that want to improve customer experience strategies. Its collaboration and CX data tools are aimed at organizations managing journeys across teams and customer segments.