Custellence
6.8#5 in customer journey mapping softwareFrom $1,999 a yearFree planWeb
VisitCustellence vs CX Impact
What both publish
| Fact | Custellence | CX Impact |
|---|---|---|
| Audience | Custellence describes its intended users as customer experience and customer journey managers and highlights use by teams in regulated sectors including financial services, insurance, and medtech. | The maker identifies product managers, analysts, designers, and service teams as its intended users. |
| Editing | Maps support customizable card sizes, lengths, overlapping phases, sub-lanes, and visual styling such as colors, images, and icons. | The viewer has no visual editor; users can revise results by providing the previous JSON and new information to the agent. |
| Integrations | Custellence describes linking maps or cards to tools including Google, Microsoft, Slack, Jira, Trello, and Asana using workflow links. | Installation is documented for Codex, Claude Code, OpenCode, and DeepSeek Harness. |
| Support | The homepage says customers receive support from real people with replies within 24 hours, and Enterprise includes priority support and customer experience coaching. | The maker links to GitHub documentation, releases, and an issue reporting page. |
Custellence plans
- Free ForeverFree
- Free ForeverFree
- Collaborate$199 a month
- Collaborate$1,999 a year
- EnterprisePriced on request
CX Impact plans
- CX ImpactFree
- Open-source projectFree
Pick Custellence if…
Custellence suits customer experience and journey managers who need to map customer interactions and collaborate with colleagues. Its audience includes teams in financial services, insurance, and medtech.
Pick CX Impact if…
CX Impact is aimed at product managers, analysts, designers, and service teams who use AI agents to turn supplied material into process or customer maps. It may suit users who want editable outputs and exports rather than a visual editor.