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| Fact | CRM.io | Zoho CRM |
|---|---|---|
| AI features | Yes | Yes |
| Company history | The About page identifies Manohar Chapalamadugu as founder and CEO and traces the company’s product history from ClickDesk in 2011 through Agile CRM and 500apps to CRM.io and 500agents in 2025. | Zoho CRM says it has been driving innovation since 2005. |
| Founded | 2025 | 1996 |
| Free plan | Yes | Yes |
| Free trial | Yes | Zoho CRM offers a flexible free trial. |
| Headquarters | The Terms page lists Sunnyvale, California and Hyderabad, India as company locations. | Chennai, India |
| Integrations | The site names Gmail, SMTP, SendGrid, Amazon SES, WhatsApp, Twilio, ElevenLabs, Google Calendar, Google Sheets, LinkedIn, and IMAP. | Zoho CRM offers more than 1,100 ready-to-use app integrations. |
| Marketing automation | Yes | Yes |
| Security | The site says data is encrypted in transit and at rest, API keys use AES-256 encryption, sessions use JWT, and the service is GDPR-compliant; SSO and audit logs are listed for Enterprise. | Zoho CRM uses AES encryption and AES-256 encryption on its servers, and supports HIPAA and GDPR compliance functions. |
| Support | CRM.io says sales, demo, migration, and security questions receive a human response within one business day, with most replies within four hours during weekday business hours. | Paid editions include Classic support, with optional paid plans offering faster responses and round-the-clock support; live chat is available 24x5. |
You want what its maker publishes above — check its page for the details.
Zoho CRM suits sales teams that need lead management, follow-up automation, forecasting, and integrations. The free edition supports up to three users, while paid tiers add capabilities for larger needs.