Convin
7.6#1 in call center speech analytics softwareFree planFree planAndroidiOSWebAPI
VisitConvin vs QualityDesk
QualityDesk
7.9#2 in call center quality management softwareFrom €339 a monthFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | Convin | QualityDesk |
|---|---|---|
| Founded | 2021 | LinkedIn lists QualityDesk as founded in 2017. |
| Headquarters | Bengaluru, Karnataka, India | QualityDesk Oy’s privacy policy gives its address as Hämeentie 16 D 79, 00530 Helsinki, Finland. |
| Integrations | The integration directory organizes connections across CRM, CCaaS, dialer, messaging, analytics, ticketing, HR, and other categories, and names services such as Amazon Connect, Ameyo, Aircall, and Calendly. | Official pages describe integrations with contact-center systems, HR platforms, CRMs, ERPs, survey tools and Active Directory. |
Convin plans
- Quality Management SoftwareFree
- Customized plans for every businessPriced on request
QualityDesk plans
- FreeFree
- Starter€339 a month
- Pro€559 a month
- EnterprisePriced on request
Pick Convin if…
Convin may suit contact center teams that need conversation recording, transcription, and quality scoring across multiple channels. Its deployment options and multilingual analysis may be relevant to organizations with varied infrastructure or language needs.
Pick QualityDesk if…
QualityDesk suits customer service and sales teams that need structured evaluations, staff coaching, real-time reporting, and customer satisfaction surveys. Its free plan is aimed at groups of up to 10 users, while larger teams can select plans based on team size and Enterprise features.