Convin
7.6#1 in call center speech analytics softwareFree planFree planAndroidiOSWebAPI
VisitConvin vs ImpactCX Manual Quality Management
ImpactCX Manual Quality Management
6.7#7 in call center quality management softwareFrom $15 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Convin | ImpactCX Manual Quality Management |
|---|---|---|
| Company history | Four IIT-Delhi graduates founded Convin in 2021. | Eventide says it was founded in 1971 in Little Ferry, New Jersey, and created ImpactCX for enterprise contact centers and employee collaboration. |
| Deployment | Convin offers on-premises, client-cloud, and private-cloud deployment options. | ImpactCX offers SaaS, virtual appliance, on-premise hardware appliance, and hybrid deployment options. |
| Founded | 2021 | 1971 |
| Integrations | The integration directory organizes connections across CRM, CCaaS, dialer, messaging, analytics, ticketing, HR, and other categories, and names services such as Amazon Connect, Ameyo, Aircall, and Calendly. | ImpactCX lists 100+ integrations and names Zoom, Microsoft Teams, Webex Calling, Mitel, and RingCentral among its employee collaboration integrations. |
Convin plans
- Quality Management SoftwareFree
- Customized plans for every businessPriced on request
ImpactCX Manual Quality Management plans
- ImpactCXPriced on request
- ImpactCX AI$18 a month
- ImpactCX AI+$30 a month
- ImpactCX QM$15 a month
Pick Convin if…
Convin may suit contact center teams that need conversation recording, transcription, and quality scoring across multiple channels. Its deployment options and multilingual analysis may be relevant to organizations with varied infrastructure or language needs.
Pick ImpactCX Manual Quality Management if…
ImpactCX Manual Quality Management suits organizations with supervisors and quality teams conducting human-led reviews of calls, screen activity, and interaction details. It fits enterprise contact centers and employee collaboration environments that need customizable scorecards, coaching workflows, compliance reviews, and flexible deployment.