
ConnectWise PSA
5.7#13 in sla managementAndroidiOSWeb
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| Fact | ConnectWise PSA | Vivantio |
|---|---|---|
| Founded | 1982 | 2003 |
| Headquarters | Tampa, Florida, USA | Boston, Massachusetts, United States; product and engineering in Bristol, United Kingdom |
ConnectWise PSA may suit teams that need project management, ticketing, resource management and billing capabilities across mobile and web platforms. The three listed plans offer different combinations of customer portal, QuickBooks Online integration and cloud infrastructure billing.
It suits service teams across IT and non-IT departments that need ticket workflows, a self-service portal, or asset tracking. Organizations with regulatory deployment needs can consider its stated on-premise option.