Confluence
9.0#1 in knowledge base softwareFrom $5.42 a monthFree planAndroidiOSWebSelf-hosted
VisitConfluence vs USU Knowledge Management
USU Knowledge Management
6.6#93 in knowledge base softwareWebAPILinuxSelf-hosted
VisitWhat both publish
| Fact | Confluence | USU Knowledge Management |
|---|---|---|
| Founded | 2002 | 1977 |
| Headquarters | Sydney, Australia | Möglingen, Germany |
| Purpose | Confluence is an organization’s single source of truth for knowledge management and project collaboration. | USU IT Knowledge Management captures, curates and delivers IT knowledge using AI-driven workflows, search and chatbots. |
| SSO support | Yes | Yes |
| Support | Free includes Atlassian Community support, Standard provides regional business-hours support, Premium provides 24/7 critical-issue support, and Enterprise provides 24/7 support with a 30-minute critical-issue response time. | USU’s Customer Service Center offers a KnowledgeHub with self-service answers, online help, a support team, customer community and learning resources. |
Confluence plans
- FreeFree
- Standard$5.42 a month
- Premium$10.44 a month
- EnterprisePriced on request
USU Knowledge Management plans
- IT Knowledge ManagementPriced on request
Pick Confluence if…
Confluence suits teams that need a shared place for documentation, project planning and collaborative work. It is particularly relevant for teams that use Jira or want pages, whiteboards and databases in the same workspace.
Pick USU Knowledge Management if…
The product is aimed at IT organizations, support agents and end users seeking articles, FAQs, guides and self-service support. It may suit organizations that want knowledge search, chatbots and analytics in their support workflows.