CommunityWFM
7.1#4 in call center workforce management softwareFrom $20 a monthAndroidiOSWebAPI
VisitCommunityWFM vs Dialpad WFM
Dialpad WFM
6.6#12 in call center workforce management softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | CommunityWFM | Dialpad WFM |
|---|---|---|
| Acquisition | RingCentral announced its acquisition of CommunityWFM in September 2025, with terms undisclosed. | Dialpad's WFM product is based on its acquisition of Surfboard, which Crunchbase lists as Dialpad's most recent acquisition. |
| API | A 2021 fifth-generation release expanded and multithreaded the API for payroll, vacation and custom contact-center integrations. | WFM APIs provide schedule and agent performance data, with access through the Dialpad API or legacy Surfboard API depending on customer type. |
| Forecasting | Forecasting analyzes historical data from multiple sources, supports what-if demand analysis and offers six modeling engines. | The product forecasts calls, emails and messages in 15-minute intervals for the next 12 months using machine learning. |
| Founded | 2005 | Dialpad was founded in 2011. |
| Headquarters | Richardson, Texas, United States | San Ramon, California, USA |
| Purpose | CommunityWFM provides workforce management software for contact centers, including forecasting, scheduling, and agent availability tools. | Dialpad WFM forecasts contact demand, schedules shifts, and tracks agent performance for contact centers. |
CommunityWFM plans
- RingCentral AI Workforce Management$20 a month
- EnterprisePriced on request
- EssentialsPriced on request
Dialpad WFM plans
- Dialpad WFMPriced on request
Pick CommunityWFM if…
You want what its maker publishes above — check its page for the details.
Pick Dialpad WFM if…
Dialpad WFM suits contact centers that need demand forecasts, shift scheduling, and agent performance tracking. It is available to Dialpad users and as a standalone product.