Collaborate
7.2#20 in case management softwareAndroidiOSWebAPI
VisitCollaborate vs Tracker
What both publish
| Fact | Collaborate | Tracker |
|---|---|---|
| Deployment | Collaborate is cloud hosted and browser accessible, with no software installation required. | cloud |
| Headquarters | Chicago, Illinois, United States | Atlanta, Georgia |
| Integrations | The maker lists REST API, webhooks, SFTP/SCP, state data systems, DocuSign, and SMS providers, and describes examples including medical billing, payroll/staffing, and QuickBooks. | The Webinar plan includes HubSpot lead syncing, while Business lists Salesforce and Marketo integrations. |
| Intended users | The maker lists children’s advocacy centers, domestic violence and sexual assault programs, government human services departments, healthcare violence prevention programs, and other social services organizations among its users. | The company says its mission is to empower creators and businesses to build a brand and tell their stories. |
| Product | Collaborate is customizable case management software for nonprofits and social services agencies. | Riverside provides tools for recording remote podcasts and video interviews. |
| Purpose | Collaborate is customizable case management software for nonprofits and social services agencies. | Tracker is a web-based case management platform for prosecution that moves criminal cases from arrest to final disposition. |
| Security | The maker states that Collaborate is HIPAA compliant and SOC 2 Type 2 certified, and describes TLS 1.3 encryption in transit and AES-256 encryption at rest. | The site describes office-based permissions, audit trails, and data handling for sensitive criminal justice information. |
| Support | The maker lists email and phone support, an online knowledge base, on-demand video training, and a response time under 24 hours for critical incidents. | Riverside says the same people who develop Tracker support it and answer the phone. |
Collaborate plans
- Custom pricingPriced on request
Tracker plans
- FreeFree
- Pro$24 a month
- Grow$34 a month
- Webinar$79 a month
- BusinessPriced on request
Pick Collaborate if…
It is intended for nonprofits and social services organizations, including children’s advocacy centers, domestic violence programs, government human services departments, and healthcare violence prevention programs. It may suit organizations needing tailored intake and service tracking.
Pick Tracker if…
You want what its maker publishes above — check its page for the details.