Cognigy
5.9#9 in genesys appfoundry marketplaceWebAPISelf-hosted
VisitCognigy vs Zoho CRM
What both publish
| Fact | Cognigy | Zoho CRM |
|---|---|---|
| Company history | Cognigy says it was founded in Düsseldorf, Germany, in 2016 by Philipp Heltewig and Sascha Poggemann. | Zoho CRM says it has been driving innovation since 2005. |
| Founded | 2016 | 1996 |
| Headquarters | The company’s About page lists headquarters in Dallas, Texas, and Düsseldorf, Germany. | Chennai, India |
| Integrations | Cognigy describes more than 100 prebuilt tools and integrations, including connectors for enterprise systems and contact center platforms. | Zoho CRM offers more than 1,100 ready-to-use app integrations. |
| Purpose | Cognigy.AI is an enterprise agentic AI platform for customer service, designed to build and orchestrate AI agents for contact centers. | Zoho CRM provides tools to increase leads, accelerate sales, and measure sales performance. |
| Security | The AI Agent Studio page lists single sign-on, role-based access control, end-to-end encryption, and fine-grained data controls as built-in security features. | Zoho CRM uses AES encryption and AES-256 encryption on its servers, and supports HIPAA and GDPR compliance functions. |
| Support | The product page invites prospective customers to request a demo; the site does not state a public response-time commitment on that page. | Paid editions include Classic support, with optional paid plans offering faster responses and round-the-clock support; live chat is available 24x5. |
Cognigy plans
- Cognigy.AIPriced on request
Zoho CRM plans
- FreeFree
- Standard$23 a month
- Professional$40 a month
- Enterprise$52 a month
- FreeFree
- Standard$14 a month
Pick Cognigy if…
You want what its maker publishes above — check its page for the details.
Pick Zoho CRM if…
Zoho CRM suits sales teams that need lead management, follow-up automation, forecasting, and integrations. The free edition supports up to three users, while paid tiers add capabilities for larger needs.