Cobrowse.io
7.6#3 in video customer support softwareFrom $3 a monthAndroidiOSWebAPI
VisitCobrowse.io vs Visual Assistance
Visual Assistance
6.9#7 in video customer support softwareFrom 66.67 NZD a monthAndroidiOSWebmacOS
VisitWhat both publish
| Fact | Cobrowse.io | Visual Assistance |
|---|---|---|
| Browser requirements | Web support covers Chrome 105+, Firefox 142+, Safari 11+, Opera 120+ and Edge 139+. | The FAQ lists Chrome 72+ or Edge 79+ for company users, and Safari 12+, Chrome 72+ or Edge 79+ for clients. |
| Headquarters | The Apple listing gives Cobrowse.io LLC an address at 10 Allen Road, Wellesley, Massachusetts, United States. | Auckland, New Zealand |
| Security | The maker says it maintains an ISO 27001 security program and is SOC 2 Type 2 compliant, with an annual third-party audit. | Video, audio and messages are encrypted in transit using industry-standard protocols. |
Cobrowse.io plans
- Web co-browse$18 a month
- Named agents — web and mobile apps$36 a year
- Web and mobile co-browse$36 a month
- Named agents — web$216 a year
- CustomPriced on request
Visual Assistance plans
- Business Plan (monthly billing)75 NZD a month
- Business Plan (annual billing)800 NZD a year
- Enterprise PlanPriced on request
Pick Cobrowse.io if…
Cobrowse.io suits customer-focused businesses that want agents to collaborate with customers in web or mobile applications. It also offers private cloud or on-premise deployment for customers that need those options.
Pick Visual Assistance if…
It suits businesses that need visual support for technical issues, remote inspections or customer guidance. Clients can join from a smartphone browser without downloading an app.