Cobrowse.io
7.6#4 in video customer support softwareFrom $3 a monthAndroidiOSWebAPI
VisitCobrowse.io vs TechSee VIA Platform
TechSee VIA Platform
5.9#25 in video customer support softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | Cobrowse.io | TechSee VIA Platform |
|---|---|---|
| Integrations | Named integrations include Salesforce, Genesys, Zendesk, Talkdesk, Intercom and Freshworks. | It integrates with CRM and field service systems, user directories, digital channels, SMS gateways, IVR, knowledge management systems, and external systems through open APIs. |
| Privacy | The maker describes private-by-default data redaction and granular redaction controls for AI agents. | The page says customers must approve each visual session, may pause or end it, and that the platform complies with GDPR. |
| Security | The maker says it maintains an ISO 27001 security program and is SOC 2 Type 2 compliant, with an annual third-party audit. | The page describes AWS hosting, backups in two locations, geofencing, and penetration testing twice yearly. |
Cobrowse.io plans
- Web co-browse$18 a month
- Named agents — web and mobile apps$36 a year
- Web and mobile co-browse$36 a month
- Named agents — web$216 a year
- CustomPriced on request
TechSee VIA Platform plans
- Tailored pricingPriced on request
Pick Cobrowse.io if…
Cobrowse.io suits customer-focused businesses that want agents to collaborate with customers in web or mobile applications. It also offers private cloud or on-premise deployment for customers that need those options.
Pick TechSee VIA Platform if…
TechSee VIA is aimed at enterprise service organizations, including teams in telecom, consumer electronics, insurance, manufacturing, retail, and utilities. It may fit support teams that use visual sessions and shared issue-resolution knowledge.