Cobrowse.io
7.6#3 in video customer support softwareFrom $18 a monthAndroidiOSWebAPI
VisitCobrowse.io vs Surfly
What both publish
| Fact | Cobrowse.io | Surfly |
|---|---|---|
| Deployment | The maker says customers can host privately with their chosen cloud provider and region or fully on-premise. | Surfly offers public cloud, private cloud, and on-premise deployment; its on-premise sessions run on the customer's infrastructure. |
| Founded | The About page lists 2018 as the founding year. | 2012 |
| Integrations | Named integrations include Salesforce, Genesys, Zendesk, Talkdesk, Intercom and Freshworks. | Surfly lists integrations with Salesforce, Zendesk, Cisco Finesse, NICE CXone, and Amazon Connect, along with JavaScript and REST APIs. |
| Security | The maker says it maintains an ISO 27001 security program and is SOC 2 Type 2 compliant, with an annual third-party audit. | Surfly says it uses TLS 1.3 and SHA-256 encryption in transit and does not store personal or session data on disk. |
Cobrowse.io plans
- Web co-browse$18 a month
- Named agents — web and mobile apps$36 a month
- Web and mobile co-browse$36 a month
- Named agents — web$216 a year
- CustomPriced on request
Surfly plans
- Free planFree
Pick Cobrowse.io if…
Cobrowse.io suits customer-focused businesses that want agents to collaborate with customers in web or mobile applications. It also offers private cloud or on-premise deployment for customers that need those options.
Pick Surfly if…
Surfly suits product, sales, and service teams that need to collaborate with people in a shared web session. The maker names insurance, banking, healthcare, and enterprise e-commerce among the industries its customers serve.