Civica Complaints Management
7.0#31 in case management softwareAndroidiOSWebAPI
VisitCivica Complaints Management vs Tracker
What both publish
| Fact | Civica Complaints Management | Tracker |
|---|---|---|
| Audit trail | Each case has a comprehensive, redactable audit trail for internal and external reviews. | Yes |
| Headquarters | London, United Kingdom | Atlanta, Georgia |
| Integrations | Integrations include client and back-office systems, social media, email and telephony, mobile apps, content management, postal delivery, staff directories, single sign-on, document management and calendaring tools. | The Webinar plan includes HubSpot lead syncing, while Business lists Salesforce and Marketo integrations. |
| Intended users | The datasheet says the preconfigured solution supports public and private organisations including central and local government, telecoms, utilities and other regulated services. | The company says its mission is to empower creators and businesses to build a brand and tell their stories. |
| Purpose | The cloud platform helps organisations capture, manage, respond to and report on customer feedback and complaints across their enterprise network. | Tracker is a web-based case management platform for prosecution that moves criminal cases from arrest to final disposition. |
| Security | The datasheet says the platform uses single-tenant database schemas, data segregation and advanced controls, and can be deployed in different cloud regions for data protection requirements. | The site describes office-based permissions, audit trails, and data handling for sensitive criminal justice information. |
| Support | Civica directs support-related queries to its Support Center. | Riverside says the same people who develop Tracker support it and answer the phone. |
| Workflow automation | Yes | Yes |
Civica Complaints Management plans
- Civica Complaints ManagementPriced on request
Tracker plans
- FreeFree
- Pro$24 a month
- Grow$34 a month
- Webinar$79 a month
- BusinessPriced on request
Pick Civica Complaints Management if…
Civica Complaints Management suits public or private organisations handling complaints and feedback, including government, telecoms, utilities, and other regulated services. It is designed for teams that need configurable workflows and case reporting.
Pick Tracker if…
You want what its maker publishes above — check its page for the details.